FAQ's

We strive to give you our very best - please feel free to send us your questions through the Contact us page - we will gladly respond.

 

Q:  If I live in or around Somerset West, can I collect my order to save on the courier cost?

A:  Yes!  Please choose COLLECTION as shipping option to avoid the courier costs.  A suitable time for collection can be arranged by email.

 

Q:  Do you have a show room?

A:  NO, we do not have a show room or a shop that is open to the public.  We are online based.

 

Q:  What is your return or exchange policy?

A:  We offer a 100% satisfaction guarantee.  If you wish to return or exchange a product - no problem!  It must be returned  within 7 days of receipt in the original packaging and unworn.  We charge a restocking fee of R120 and will gladly assist you with the necessary arrangements of the courier.

 

Q:  Which courier company do you use?

A:  The Courier Guy

 

Q:  How long does delivery take?

A:  Once payment has been received, delivery normally takes 2-3 days - unles your address falls in an outlaying farm area.